Articles from Deskpro

Today, Deskpro, provider of the secure AI-powered help desk platform, announced that it is a partner for the AWS European Sovereign Cloud, a new, independent cloud for Europe that is backed by strong technical controls, sovereign assurances, and legal protections designed to meet the needs of European governments and enterprises.

Deskpro, provider of the secure AI-powered help desk platform, today announced the availability of Deskpro Cloud and Deskpro Private in AWS Marketplace, a digital catalog that helps you find, buy, deploy, and manage software, data products, and professional services from thousands of vendors. Organizations can now choose between SaaS convenience with Deskpro Cloud or the increased security posture of a virtual private cloud (VPC) deployment of Deskpro Private. Both products offer flexible pricing options so customers can ensure their solution is tailored to their needs while maximizing their existing AWS commitments.

Today, Deskpro, provider of the secure AI-powered help desk platform, announced the launch of Deskpro Private, making AI-powered help desk capabilities available to industries with stringent security and compliance requirements for the first time. The new platform delivers flexible private deployment, allowing companies to run their AI-powered help desk entirely within their AWS Virtual Private Cloud (VPC), on-premise enterprise data center, or sovereign cloud. Enterprises can connect to their AI of choice, including commercial, public, private, custom, and open source models, using existing organizational accounts and APIs. This means sensitive data never leaves the organization’s approved security perimeter. With Deskpro, organizations no longer need to sacrifice the measurable ROI from AI capabilities for data security, compliance, or data sovereignty.

Today, Deskpro, provider of the secure AI-powered help desk platform, released results from the State of AI in Support Operations: Balancing Innovation and Compliance report, which quantifies how security and compliance requirements are creating distinct market segments with vastly different AI adoption rates. According to the data, 92% of technology companies are adopting AI for support operations, while companies in regulated industries are significantly lagging behind with a 58% adoption rate. This 34-point gap reflects a significant disconnect: organizations are eager to adopt AI-powered support solutions, but face significant barriers related to data security, compliance and regulatory requirements, and deployment flexibility. While market demand for AI support capabilities exists across all sectors, constraints lie in how compliance mandates and data privacy concerns limit deployment options.